Refund Policy

Return, Refund & Shipping Policy
At HealthAscend, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us directly at mustafadrm61@gmail.com or via our Contact Us page.
Cancellation Policy
Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.
Shipping and Delivery
• Estimated Delivery Time: Standard shipping typically takes 7 to 12 business days from the date of dispatch, depending on your destination.
• Order Processing: Orders are processed and dispatched within 1 to 3 business days.
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs clearance, or other unforeseen logistical issues. If you encounter any delivery issues, you can contact the courier directly or reach out to us at mustafadrm61@gmail.com for assistance. We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
Return Policy
We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
How to Start a Return:
1. Email us at mustafadrm61@gmail.com within 30 days of delivery.
2. Provide your Order Number and the Reason for Return.
3. Our team must approve all returns before you ship the product back.
4. Items must be returned unused, in their original packaging, including your order number and shipping name inside the package to facilitate prompt processing.
• Return Shipping Fees: Customers bear return shipping costs, except for items that arrive damaged upon receipt. Original shipping costs are non-refundable.
Inspection & Refunds
Upon receiving your returned item, we may take up to 10 business days to inspect its condition. Once we confirm the item is in good condition and approved for a refund, please allow up to 40 business days from the confirmation date for the refund to process back to your original payment method. If you haven't received your refund after our confirmation, please check with your financial institution or card issuer.
• All refunds are processed in U.S. Dollars ($USD) as per the original purchase. Customers are responsible for any foreign currency transaction fees or exchange rate variations applied by their bank.
Damaged Items
We carefully package our products to prevent damage during transit. An item is considered damaged only if it has a manufacturing defect or is physically broken upon arrival. Damaged outer packaging (e.g., dented boxes) with the product itself in good condition is not considered product damage.
If your item arrives damaged:
• Inform us within 48 hours of delivery.
• Email mustafadrm61@gmail.com with your order number and attach clear photos of the damaged item.
• We will review your request and determine your eligibility for a free replacement.
We do not refund or replace items damaged through normal wear and tear, misuse, or improper handling.
Product Safety & Concerns
We take product safety seriously and encourage customers to use our products safely and responsibly.Please adhere to all proper usage instructions and safety precautions provided with your product and available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be strictly at our discretion.
If you experience any discomfort or have questions while using our products, discontinue use immediately and contact us at mustafadrm61@gmail.com. We are always here to assist you.
HealthAscend is owned and operated by Mustafa DRM LLC.